Frequently asked questions
What is Canapé doing regarding Coronavirus and COVID-19?
As ever, the safety and health of our team members and customers is of the utmost importance. We definitely take the current health environment very seriously even as we provide our baked goodies. We are following all known best practices from health authorities, and are monitoring all direction carefully, updating as necessary.As we are a home based institution, we are more vigilante and have ensured rigorous cleaning and sanitization measures, instituted even more rigorous hand-washing procedures. All food products are handled with disposable safety gloves to avoid cross contamination. Perhaps most importantly, we have renewed our commitment to ensuring our team members don't work when they feel ill, and have reviewed and updated our paid sick time policy to ensure our passionate, dedicated and amazing team has the appropriate level of support in the event they need it. We are happily accommodating any cravings by shipping our products via this website and will be delivered to you by our in-house delievry team for within City of Kochi(free shipping for first 15km). And we have partnered with some professional national carriers like FedEx, Bludart and Delhivery. Our products are baked on receiving order, baked fresh and shipped with atmost care. We are open, baking and ready with a slightly more distant smile with your favorite treats.Be safe.
I Want to visit your Bakery! Where are you Located?
We don't have any outlet or shop. But, we’d love to have you! Please visit our contact page for an enquiry, we will list out the pickup points in the city from where all you could pick our products from.
Can I order in advance?
We do not have on-demand deliveries as of now, every order is shipped within 72hrs of placing the orders. Each of our goodies are carefully handcrafted for each individual orders. Advanced planning is the best kind of planning! . As of now you can place orders 7days in advance. Please mention the date you need the package to arrive in the "special request box" or" add comment box" in your "cart page" or call us we will help you with your advance orders
Do you offer Local deliveries in Kochi ?
Do you accept digital payments like Paytm, Google pay, Phonepay?
Yes, UPI enabled payment are accepted through our webstore, just select the Razorpay payment gateway in your checkout page.
Canapé is amazing! Where all are you available?
Thanks for the compliment! We agree - it would be great to have us ship our goodies everywhere. Currently we are operating out of Kochi, and shipping selected classics all throughout Kerala. Be sure to follow us on Facebook and Instagram and sign up for our email list to be the first to know about our plans. In the meantime, we’re happy to ship goodies straight to your door! Shop cookies now.
Can I place a Wholesale orders ?
At this time we don’t offer any of our products to other retailers.
Can I open a Franchisee of Canapé Treats?
We’re thrilled you want to become part of the Canapé family. We are only looking for pickup outlets and home- based baking counters which meets our standard. Mail us for enquiries email@example.com
Cookie and Product care
We bake all of our cookies and baked goods on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, peanuts and tree nuts. You can find the allergens for all of our cookies on the Cookie’s product page. If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery.
Are any of your products Suitable for Vegans?
Most of our products contain a good amount of dairy and eggs and thus cannot be certified as vegan. Though we love the idea of being vegan, soon would love to embrace it.
30, 52 and 92 GRAMS?
Yes, it's a deal breaker. We make our cookies in small batches by hand every day, and comes in smaller yet jumbo size of about 50-52 grams each and 90-92 grams megajumbo size. Well at Canapé we wanted to bring different varieties of world famous cookies and other goodies to your home. Our Ginormous size cookie was inspired from Cookies of NYC, USA, with some tweaks and twist for our community here. We believe in providing our family with the best handcrafted experience.
Do you have any nutrition information?
I love goodies from Canapé! Where all do you ship them?
Yes we do! We ship our goodies and gift boxes all through out India* (for J&K and North East some extra charges might be applied.)
Do we have assorted goodies gift hampers?
Yes we do have a pack for all our flavours together, just customize your goodies selection in-order of the individual flavors you’d like as a pack of four or eight. And we will arrange and pack together in our largest gift hamper box..
Can I order in advance?
Advanced planning is the best kind of planning! On the product page while adding to the cart, you can enter the date that you would like your order to arrive in the "special request box" or "add comments box", up to 7 days in advance. We cannot assure exact date delivery as once the order is shipped with our shipping partner many factors may affect in causing a delay. If your goodies absolutely must arrive by a specific date, we recommend scheduling them to arrive a day or two early; rest assured, they keep very well at room temperature for a few days or in a freezer for many weeks.
Is your packaging recyclable/sustainable?
The box shipper is made from 50% recycled post-consumer waste material and is fully recyclable upon disposal. The interior pieces are compo-stable.
Corporate and Event orders
Do you offer Corporate gifts?
Absolutely! We love sending baked joy and are happy to help make your list and check it twice. For more information and to get started, fill out an inquiry form here.
Do you offer wedding offers?
Absolutely! Canapé Goodies are an excellent - and delicious - way to keep the party going long after the last song ends. For more information and to get started, fill out an inquiry form here.
Can I customize packaging and accessories for my order?
Great idea! We’re happy to work with you to customize a sticker, hang tag and/or ribbon color for your order. Minimum quantities will apply for any customization, and the price may be adjusted accordingly. For more information and to get started, fill out an inquiry form here and let us know what you have in mind using the additional comments field.
How far in advance do I need to place your order?
Since our team bakes and ships to order each day, we need some advanced notice to plan for large orders. We typically require three day’s notice for large orders and an additional couple of days if your order includes customization. That said, we know that sometimes time isn’t on your side and are always happy to try and accommodate a shorter window. Send us an email at firstname.lastname@example.org, and we’ll see what we can do!
How do we ship
Here's a quick overview of how our order processing & shipping work for Canapé Goodies:
Where do you ship?
Oops!, I made a mistake placing my order, can you help?
Well, we got you covered, If your order hasn’t shipped yet, we can make adjustments to the contents and shipping details. Simply reply to your order confirmation and let us know what’s going on. If you need to reach us proactively, contact us at email@example.com.
How do I place order for shipping to multiple places?
At this time, our site is only able to process orders with one shipping address at a time. If you’ve got a big list (10 or more), we’re happy to help streamline the process. Simply email firstname.lastname@example.org.
Where is my order?
HELP! There was a problem with my order?
Reply to your order confirmation or email and let us know what’s going on. We will do our best to make it right.